H15 Palace, a Luxury Collection Hotel, Krakow | Hotel in Krakow

| 9.4 (1892 Reviews) |   Pet Friendly  1 Bathroom  14 Guests
Stare Miasto Hotel | H15 Palace, a Luxury Collection Hotel, Krakow

Hotel in Stare Miasto, Krakow

Located in Krakow and with St. Florian's Gate reachable within a 6-minute walk, H15 Palace, a Luxury Collection Hotel, Krakow has concierge services, non-smoking rooms, a garden, free WiFi throughout the property and a bar. Offering a restaurant, the property also has a fitness center, as well as an indoor pool and a sauna. The property provides room service, a 24-hour front desk and organizing tours for guests. Guests at the hotel can enjoy a buffet breakfast. H15 Palace, a Luxury Collection Hotel, Krakow offers 5-star accommodations with a hot tub. Popular points of interest near the accommodation include Krakow Central Station, Lost Souls Alley and St. Mary's Basilica. John Paul II International Kraków–Balice Airport is 11 miles from the property, and the property offers a paid airport shuttle service.

H15 Palace, a Luxury Collection Hotel, Krakow is located in Krakow.

This 70 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Air Conditioner, Wheelchair Accessible, Private Pool, and several others. This is a 5 star rated property and has over 1892 reviews with the average score of 9.4 . Coming to Krakow and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 70 Bedrooms Hotel if you want to learn more about this place in Krakow. These details are authentic, as they are provided by our partner, booking.com.

This H15 Palace, a Luxury Collection Hotel, Krakow in Krakow is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “H15 Palace, a Luxury Collection Hotel, Krakow”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Parking
Pet Friendly
Pool
View
Wheelchair Accessible
Private Pool
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Wellness Facilities
Spa
Fireplace/Heating
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Hot Tub
Internet
Kitchen
Laundry

Facility Overview

Breakfast
  • Wine/Champagne
  • Breakfast in the room
  • Restaurant
  • Bar
  • Fruit
  • Coffee house on site
  • Special diet meals (on request)
Parking
  • Parking
Accessibility
  • Raised toilet
  • Wheelchair accessible
  • Toilet with grab rails
  • Lowered sink
Activities
  • Body scrub
  • Head massage
  • Hand massage
  • Back massage
  • Hot tub/Jacuzzi
  • Beauty services
  • Spa facilities
  • Indoor pool
  • Indoor pool (year-round)
  • Fitness center
  • Spa/Wellness packages
  • Couples' massage
  • Spa
  • Tour or class about local culture
  • Hiking
  • Full-body massage
  • Fitness
  • Temporary art galleries
  • Massage
  • Sauna
  • Spa lounge/Relaxation area
  • Foot massage
  • Body treatments
  • Walking tours
  • Bike tours
  • Locker rooms
  • Steam room
  • Facial treatments
  • Neck massage
General
  • Elevator
  • Air conditioning
  • Smoke-free property
  • Non-smoking rooms
  • Pet friendly
  • Soundproof rooms
  • Heating
  • Facilities for disabled guests
  • Safe
  • Wifi in all areas
  • Family rooms
Guest Services
  • Pet bowls
  • Private check-in/out
  • Airport shuttle (additional charge)
  • Meeting/Banquet facilities
  • Valet parking
  • Fax/Photocopying
  • Dry cleaning
  • Shuttle service (additional charge)
  • Car rental
  • Ironing service
  • Express check-in/out
  • 24-hour front desk
  • Tour desk
  • Laundry
  • Daily housekeeping
  • Concierge
  • Pet basket
  • Baggage storage
  • Room service
  • Shuttle service
  • Airport shuttle
  • Invoice provided
Internet
  • Free Wifi
  • Wifi
  • Internet
Outdoors
  • Garden
  • Outdoor furniture
Security/Safety
  • Smoke alarms
  • 24-hour security
  • CCTV in common areas
  • Key card access
  • Fire extinguishers
  • CCTV outside property
  • Security alarm
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Property cleaned by professional cleaning companies
  • Guest accommodation disinfected between stays
  • Guest accommodation sealed after cleaning
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Use of cleaning chemicals that are effective against coronavirus
  • Breakfast to-go containers
  • Food can be delivered to guest accommodation
  • All plates, cutlery, glasses, and other tableware sanitized
  • Physical distancing in dining areas
  • Thermometers for guests provided by property
  • Process in place to check health of guests
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • First aid kits available
  • Hand sanitizer in guest accommodation and common areas
  • Face masks for guests available
  • Staff follow all safety protocols as directed by local authorities
  • Cashless payment available
  • Physical distancing rules followed
Spa
  • Swimming pool
  • Beach chairs/Loungers
Transportation/Shuttle
  • Airport drop-off
  • Airport pickup

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Free cancellation
Payment Policy
Credit card required
Pet Policy
Pets are allowed and charges may apply.

Children under 16 years old are welcome to use the wellness area daily from 7:00 am to 7:00 pm.guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, when staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.

Reviews

Value for money:
9.1
Location:
9.84
Staff:
9.59
Facilities:
9.53
Comfort:
9.72
Cleanliness:
9.68
Faye
May 24, 2026 07:00:00 AM
Review Score:   10
United Kingdom
Reviewer Type: Family With Children
Travel Purpose: leisure
Positive: A beautiful hotel in a fantastic location near the main square. Amazing spa. Staff very helpful and friendly.
Negative: The bar area doesn’t match the rest of the property and could do with making more inviting and some interior design.
Summary: A wonderful stay for my daughter’s 16th birthday…we got upgraded and the staff gave her and lovely card, flowers and cak
See All Reviews

Room Arrangement

Room Info Facilities
Classic King Room
Room Type: Double
Room Size: 32 m2
1 King bed(s) Bed

Bathroom

Toilet
Classic Twin Guest Room
Room Type: Twin
Room Size: 32 m2
2 Twin bed(s) Bed

Bathroom

Toilet
Junior King Suite
Room Type: Suite
Room Size: 37 m2

Bathroom

Toilet
Twin Junior Suite
Room Type: Twin
Room Size: 37 m2
2 Twin bed(s) Bed
Twin Junior Suite

Bathroom

Toilet
King Suite
Room Type: Suite
Room Size: 45 m2

Bathroom

Toilet

FAQ's

Is this Stare Miasto hotel pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Stare Miasto hotel?

Check-in time for Stare Miasto hotel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Stare Miasto hotel have a swimming pool?

Yes, this Stare Miasto hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Stare Miasto hotel?

Best-rates for the Stare Miasto hotel starts from $280 per night with includes Fireplace/Heating, Restaurant, Transportation/Shuttle, Oceanfront, Air Conditioner, Wheelchair Accessible, Private Pool, Internet, Pet Friendly, Balcony/Terrace, Sports/Activities, Toiletries, Guest Services, Breakfast, Laundry, View, Ocean View, Bar, Parking, Wellness Facilities, Child Friendly, Hot Tub, Accessibility, Spa, Entertainment, Kitchen, Pool, Security/Safety, Business Services with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Stare Miasto hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Stare Miasto hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Stare Miasto hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Stare Miasto hotel?

Based on the information reported by the owner or manager, the Stare Miasto hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Stare Miasto hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Check Hotel Availability
Nightly rates from:
USD280
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